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Telecom · AI agent

Mia: an AI agent that improves collections for a cable TV provider

An AI agent that helps a cable TV provider improve collections by following up with customers on pending payments.

Mia
[N%][Result 1, e.g. lower overdue accounts]
[N][Result 2]
[X → Y][Result 3]

The challenge

[How collections worked before and what it cost the company.]

What we built

[What the system does: customer list, payment status, follow-up messages, reports.]

AI agent

[What Mia does exactly: reminders, answers to customer questions, follow-up on overdue accounts.]

Client: A cable TV and internet providerPlatforms: WebUsers: [roles]Timeline: [months]

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